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BSB20120 Certificate II in Workplace Skills

Prepare for your future career with hands-on training in key workplace skills every employer values with our BSB20120 Certificate II in Workplace Skills course.

 

 

VETDSS Program Overview

Designed for VET in Schools students to develop essential skills required for successful entry into the workforce. Through practical, hands-on learning, students will build communication, time management, digital literacy, customer service, and problem-solving skills. The course also covers workplace health and safety, sustainable practices, and effective teamwork, providing a strong foundation for future career pathways or further study.


The units of study in the BSB20120 Certificate II in Workplace Skills include:

BSBCMM211 Apply Communication Skills

Learn how to communicate clearly and confidently in a range of workplace situations, including active listening and respectful expression.

BSBOPS201 Work Effectively in Business Environments

Understand workplace expectations, teamwork, and organisational procedures to thrive in any professional setting.

BSBPEF202 Plan and Apply Time Management

Master practical strategies to prioritise tasks, manage workloads, and boost productivity both at school and work. 

BSBSUS211 Participate in Sustainable Work Practices

Develop habits that reduce waste and support environmentally friendly practices in the workplace. 

BSBWHS211 Contribute to the Health and Safety of Self and Others

Gain essential knowledge to identify risks and maintain a safe, healthy work environment.

BSBCRT201 Develop and Apply Thinking and Problem-Solving Skills

Sharpen critical thinking to confidently tackle challenges and make informed decisions.

BSBTEC101 Operate Digital Devices

Build foundational skills in using computers, tablets, and other digital tools required in modern workplaces. 

BSBTEC201 Use Business Software Applications

Learn to efficiently use common software such as word processing, spreadsheets, and presentations. 

BSBTEC202 Use Digital Technologies to Communicate in a Work Environment

Communicate professionally using digital tools like email and messaging apps. 

BSBOPS203 Deliver a Service to Customers

Provide excellent customer service by understanding needs and creating positive experiences.

Course Snapshot

Location: Melbourne

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